Refund Policy

Digital STL files

STL Pack purchases are digital files delivered immediately through your membership. Once files are available to download, a refund is generally not available, except where required by law or by Whop platform rules.

If a file is missing or unreadable, contact us through Printer Chat so we can replace the file or resolve access.

Online printer support sessions

1-Hour Printer Support is one 60-minute online troubleshooting session. Access expires 14 days after purchase. It is not lifetime support and not unlimited support.

If you have not used the session and access has not expired, you may request a refund. Once the session has started, or once the 14-day access window has ended, a refund is generally not available, except where required by law or by Whop platform rules.

How to request a refund

Request a refund through your Whop purchase record or through the membership support space for the product you bought. Whop may process refunds according to its own dispute and payment rules, which this page does not override.

This business does not sell physical goods and does not provide on-site repair. There is no shipping refund because nothing is shipped.